c2ms can provide End to End Avaya IP Office Contact Center (IPOCC) Solutions and Support services ,Which will empowers resellers to offer a complete end-to-end Avaya IP Office solution to small and mid market companies requiring multichannel contact centre functionality and features.
The package includes full featured integrated IVR, ACD, call recording, rela time and historical reporting etc. IPOCC essentially targets customers with 5 to 250 agents, with typically between 50 and 500 users. With an ability to deploy on a single site or across multiple locations (dedicated or virtual) IPOCC has an advantage of affordable pricing keeping in mind the typical small and mid-size companies’ budgets.
KEY FEATURES
- Integrated Multimedia Contact Center Suite for Voice, Email, Chat
- Scalable from one server up to a distributed system with multiple servers
- Easy installation & update
- Silent (unattended) installation with SetupWizard
- Easy backup and system recovery
- All in one user interface
- Integrated IVR and very effective ACD
- Flexible real time elements with active interactions
- Reliable resiliency and redundancy solution