Specialized CRM Solutions, Applications, Software for all Industry Verticals
In such a competitive worldwide marketplace, companies must focus on attaining new clientele, retaining the loyalty of existing ones, and enhancing customer satisfaction in a holistic manner. Client relationship strategies vary widely across different industry verticals, and each has its own set of challenges.
C2MS provides holistic Customer Relationship Management solutions that cater to all aspects of a CRM application:
* Customer Interaction Service Center Management
* Sales Force Automation
* Retail Channel Management
* Dealer Network Management
* Campaign Management
* Service Management
* Internet Sales and e-Commerce
* Customer and Sales Analytics
* Our CRM services include: * CRM strategy development
* User research and assessment to ensure high adoption rates
* Multi-channel strategy, design, and integration
* E-Business and web solutions
* Package evaluation, selection, customization, deployment, integration, and ongoing management.
Supply Chain Management
Specialized Supply Chain Management Solutions, Applications, Planning & Implementation for all Industry Verticals In today's fast-paced marketplace, the ability to see and manage the interdependencies between upstream customers and downstream suppliers is a critical factor for every organization's success
More and more companies are seeking a holistic view of how efficient their end-to-end supply chain is running. System success depends entirely on how effective an implementation merges with business objectives. C2MS designs, develops, and deploys solutions to maximize ROI and that cater to all supply chain segments and industries
The key features of C2ms's Supply Chain Management solutions are:
* Reduced time-to-market to deliver the right product to the right customer at the right time
* Inventory optimization integrated with global customer requirements
* The ability to proactively and interactively manage your Enterprise needs by integrating information flows across business partner domains
* Future-Proofing your system and infrastructure investments in order to engage growth initiatives
C2MS's SCM solutions' core components include the following that can be deployed in modular manner:
* Transportation Planning - Optimization Profile, Order Split, GIS Interface
* Global Available-to-promise
* Demand Planning - Interactive Planning, Life Cycle Planning, Forecasting
* Supply Network Planning - Interactive Order Maintenance, Deployment and Transport Load building and Capable-to-match
* Warehouse Management
* Inbound Order Fulfillment Service Parts Management
Focused Enterprise Resource planning with demonstrated Implementation, Upgrade, Value Maximization & Support Services for all Industry Verticals.
C2MS ERP consultants afford a wealth of business vertical knowledge and technical expertise to meet your short-term goal comprehension or long-term TCO reduction needs. Our global delivery models cater to all Enterprise Resource Planning suites, such as SAP, Oracle, SunGard SCT, and PeopleSoft.
Our Enterprise Resource Planning services include:
Implementation
* Full-cycle Implementation of solutions ranging from business case consulting to final Production
* Technical Implementation solutions focusing on the technical aspects of the implementation with global partners providing the functional apparatus
Upgrade
* Full Functional Upgrade Services migrate, enhance, and extend the existing functionality using new release features
* Technical Upgrade Services migrate, fine tune and improve the existing functionality in the new release Support
* Technical Maintenance Services provide proactive monitoring, preventative enhancements, and production system improvements
* User Support Services provide Level 1, 2, and 3 user-related management activities
* Remote Basis Support monitors, controls and improves the response time and performance of various technical components of the system, such as OS, Database, Middleware, Application Server, and Web Server.
Value Maximization Services
* System Knowledge Management Services acquires, aggregates, accredits, and accumulates information in a role-based, time sensitive manner to enhance the maintenance of the system
* Performance Tuning Services analyzes trends, identifies performance problems, compares alternatives, designs solutions, and deploys system testing using Six Sigma techniques to quantitatively justify the solution approach
* Business Process Streamlining Servicescompares the business process execution with alternatives available in the system to identify possible improvements and enhancements
Managed Services Managed IP Telephony- CUG voice
C2MS Managed Voice is a hosted Voice over IP. With over 4+ years of experience in serving large enterprises, C2MS understands the dynamism and criticality levels associated with an IT infrastructural setup. C2MS's managed VoIP solutions help enhance the communication channels in your organization. Having the number one data network in India supporting your voice channel ensures seamless port-to-port connectivity. With our in-depth expertise in managing networks for large organizations, we guarantee the highest uptimes in the market ensuring your complete peace of mind.
C2MS Managed Voice solution offers numerous advanced features that help increase employee productivity in your organization. Having free and unlimited intra-company phone calls not only ensures timely distribution of information but also enhances transparency. With the Remote Access feature, employees can access their personal extension "on the go" giving them an extended arm to operate with more flexibility. Our VoIP solutions enable your organization to follow the "always on, always there" model.
Features
Nominal investment, great profits The cost associated with C2MS Managed Voice services is nominal. Only one-time investment required for the IP phones. The recurring charges are minimal and enterprises can take advantage of these services to substantially bring down their annual telephony costs along-with enjoying a whole host of advanced benefits
Administration C2MS's Managed Voice solutions provide a user friendly web portal (GUI) which simplifies the management of extensions within an organization. Using the Admin Console, the administrator can perform the necessary administrative and management functions such as adding or deleting users, enabling or disabling specific users etc
Security The design and architecture of the C2MS Managed Voice solutions meets stringent security standards providing end to end information protection and maximum network and data security. All the data that travels to and from C2MS's network is filtered appropriately by the company’s firewall and encrypted using industry leading standards. All our servers are fully redundant which further ensures reliability
Remote Access Service- SSL VPN
C2MS SSL VPN is a hosted solution which provides secure services for customer applications including separate customer service for each customer. SSL VPN solutions offer a flexible and highly secure way to extend network resources to virtually any remote user with access to the Internet and a web browser. Organizations can customize access and extend the reach of their corporate network to individuals based on their role, including the teleworker, contractor, or business partner. C2MS’s SSL VPN solution is architected to address the deficiencies found in today’s remote access solutions: ease of use, performance, security and full application access.
Features
Remote Access for applications using ICAA Mode
Support Web based access, Thin Clients and PHAT clients
Supports WAN Acceleration
High Uptime
Granular access to applications as per the access rights
Customization of Landing Page, Client etc
Access based on IP, MAC id etc
Prevents Data Leakage through encrypted Sandbox, disabling of external storage, commands etc
End Point Compliance for Anti Virus/Operating System
Clean up all Traces of Users Access and data downloaded at the end of session
Monthly reports
24/7 monitoring via multiple Network Operation Centres
Payroll Management
Biometric Payroll Solutions Biometric specializing in Payroll, Time & Attendance, and Human Resources Management Systems (HRMS) solutions.We offer installed onsite, service bureau and SaaS solutions to fityour needs in Payroll, Time & Attendance, and of course Human Resources.
Simply stated,payroll software andpayroll services should incorporate biometrics to keep payroll labor costs low and hours entered accurate with 100% elinination of buddy punching and accurate time records for benefits including Obama Care.
Biometric has extensive experience in working with small (50) to mid-sized and larger (15,000) businesses. We have shown that addressing the issues of T&A and Payroll systems gives you the opportunity for increased success in your day to day operations.You will be amazed by what is nowavailableto small business and medium-sized businesses; options such asFingertip Readers and Facial Recognition Scanners. For a very small investment, these solutionswill provide immediate financial results. Your ROI is guaranteed with this technology.
